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Bus Com Assignment

Similarities and differences in the negotiation process between The Netherlands and Chile

The Netherlands


They speak neither loudly nor quietly

Silence does not mean they are conveying a negative message

‘Saving face’ is not an important part of this culture, they would rather be honest and are rather blunt.

Rather than giving a round about answer instead of no it is better to give no answer.

Eye contact is used intensely and convey’s sincerety and build trust

Personal life is not discussed in business

They are not particularly fond of haggling but can be good at it.

Prices rarely move more than 20-30% between initial and final offers

Arguments should be based on hard facts

Lying is used only occasinally

The good cop, bad cop method may work in negotiation

Corruption and bribery are rare

When in other countries they make decisions faster and usually have the authority to ‘seal the deal’

They use universal techniques when making decisions and don’t like making exceptions

Oral agreements are usually dependable but written contracts are better

Women have similar rights as men although they struggle a little to attain the same postions as men



People usually speak softly

‘Saving face’ is important in this culture, honor and pride play a big part in business

Constant eye contact conveys sincerety and builds trust

It is better to negotiate in teams rather than with just one person

Meetings may start with small talk which may include personal questions about family and background

Don’t like like bargaining and hate haggling

More likely to find power and status more appealing than money

Lying is used only occasionally

‘Good cop, bad cop’ approach may work

May use emotional techniques such as making you feel guilty or using your personal relationships as leverage

Corruption and bribery are rare

More likely the consider the indivdual situation rather than using universal principals

Oral agreements are not usually dependable

Woman may still be considered inferior in the work place

Negotiation styles

The dutch use a monocronic work style and may show little tolerence toward a polycronic style

Chilians prefer a polycronic work style

Monocronic is when items to be discussed are worked out in an order, polycronic is when items are discussed in a random order and points are jumped between.



The 30% rule

This is where 30% of your pay is not taxed for up to 120 months if you are working abroad in the country and the company you are working for is based in the Netherlands.

(check out the other bits on this website)


Such items as reimbursement of travel expenses, housing provided for the sole interest of the employer, moving expenses, and reasonable relocation allowances are considered non taxable income and are excluded from the tax calculation. Such items as cost of living allowance, area allowance, car allowance, vacation travel, and utilities are taxable.



Income tax rate – 40%

Corporate tax rate – 17%

sales tax rate – 19%


Income tax rate – 52%

Corporate tax rate – 25.5%

sales tax rate – 19%


1 euro is worth about 1.4 US

1 peso is worth about 0.002 US

1 peso is worth 0.001 Euro

1 euro is 680.32 peso

Negotiating International Business  –  The Netherlands

Negotiating international business – Chile


Kyrnin J retrieved from


Cobb, M. (2002). Security in the age of privacy. e-business, 20(1), pg 34-42


Hunt, B. (2006) Web 2.0 How-To Design Style Guide. Retrieved from


Designing websites that work USABILITY FOR THE WEB, (2002) Brinck, T.  Gergle, D.  Wood, S.D.


Olague, T. Main aspects in website design and development. Cited 18/03/11. Retrieved from


Findings for the long report

3 websites

Points to look at:

Layout, ease of use, target audience, links, social media, colour



Cobb, M. (2002). Security in the age of privacy. e-business, 20(1), pg 34-42

Hunt, B. (2006) Web 2.0 How-To Design Style Guide. Retrieved from

Hard data

Hard facts that use your logic

Soft information

Communication that makes you feel and gives you an impression about it


Customer effective websites book pg3

Jodie (2000) asks “Why is it so hard to create customer-effective web sites?” (p. 3)



Designing websites that work USABILITY FOR THE WEB, (2002) Brinck, T.  Gergle, D.  Wood, S.D.

You don’t want people to have to swap between clicking and typing a lot.

Need to make the web site easily accessible for disabilities such as lack of sight, colour blindness, deafness and reduced motor skills

To fix these issues the website needs to accommodate screen readers with text explaining photos, you shouldn’t use colours to  define a point such as red and green and if text is going to have a colored background it shouldn’t be a similar hue to the background, sub titles on videos help the deaf and those who can’t use the sound such as in a library or a loud place, links should be spaced apart and not to small.

Page layout

You don’t want too much ‘stuff’ cluttering up the page, the less there is the easier it is for users to concentrate on the information you want them to see. Also people don’t read webpages from top to bottom they scan the page to see if the information they want is on it, if they can’t quickly see it they move on.


Each page should have main functions templated into it, this gives the website consistency and makes it easier for users to get to main pages, to the home page etc.


Page resolution can cause some websites to pull to the left or sit in the middle of the page surrounded by a sea of emptiness.

Too many graphics will slow down a website loading time, visual clutter should be avoided


Involving the user makes the site more memorable


Pages the user is looking for should be in logical places, there is no point putting the contact us page three levels into the website

Items on the page that are clickable should be named clearly so the user knows exactly what it is that they’re clicking on

Up to date

Having a news page informs readers of your lastest news and how long it has been since the website was updated, many users wil use this information to assess how active the website is.

Up coming events work the same way, having an event posted that happened six months ago makes it look like the website has been abandoned since then.

If links don’t work the user will doubt the integrity of the rest of the website and will go elsewhere


This is one of the most important features of websites today it makes the user feel like they are an important part of the website it includes blogs, chat rooms, forums and social applications such as facebook and stumbleupon

Having give-aways is also a good interacting feature, as well as giving the impression that you care about your users enough to exclusively offer them free stuff it brings them back to the website.

If there is an email contact feature, it needs to be checked regularly so users get fast responses

Long report

Long Report


print out the guide lines for writing assignments

Library website has APA referencing guide

Moodle – Class exercises and communication models

Info tech gen site on moodle


**Look up semantic



Emails, short reports

Effective communications on a website

Task 1, dot 2

Effective website material

Comparing websites to ‘good website procedure’





1500 words


Proposal – In regards to….


Executive – This report…  – It was found that…


Three websites – 2 new zealand, 1 overseas


The findings should have headings eg ‘website usability’ and points about them eg ‘colour, layout’


The websites are examples, the research must back up what I think the good and bad points of each website are.


Conclusion and findings are factual


Recommendations are more opiniony


I need to sign and date the end of the report


Word count can be 10% more or less of the 1500 so 1350-1650


Introduction describes the purpose of the research


To control the line spacing highlight and right click, should be 1.5 or double spacing for the referencing


No more than three quotes for the entire report



Reference – things you cite


Bibliography – Ideas formed from material read, knowledge gained from information, Use ‘recommended reading’ to cite books that inspired the ideas





Communiction models



Encoding –>  Decoding messages


Intrapersonal – In head

Interpersonal – Two or more people

Group – ??

Organisational – ??

Mass – Public



Example technologies for the short report

  • Cell phones
  • USB Drives
  • Tablets
  • Multi function printers (MFD)

I chose to do my report on Cell Phones

User testing overview

User testing form corrections

Over all the main problems with the manual were visual.

Below are the changes that needed to be made

*Add Microsoft Office Word 2007 to the front cover, so users can identify that they have the right program for the manual. Done

*Add numbers to the pictures and reference them in the instructions so the user can identify the right instruction with the right picture. Done

*Add a picture to show how to use the formatting modifications in step nine. Done

*Add page numbers to make the contents page relevant. Done

*Add a section on updating the contents table. Done

User testing form

User testing form

Set up instructions

1          Completed       Incomplete

2          Completed       Incomplete

3          Completed       Incomplete

4          Completed       Incomplete

5          Completed       Incomplete

6          Completed       Incomplete

7          Completed       Incomplete

8          Completed       Incomplete

9          Completed       Incomplete

Adding the contents table

1          Complete         Incomplete

2          Completed       Incomplete

3          Completed       Incomplete

4          Completed       Incomplete

5          Completed       Incomplete

For any incomplete tasks please add a comment of what seemed to go wrong.

The document contains:

Suitable wording         Yes/No

Easy to read instructions        Yes/No

Good visuals/pictures             Yes/No

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