Table of contents
Introduction- Set the start point, explain what the task will contain (who? Beginner, intermediate etc.) Assuming they are familiar with windows and using a mouse
*The page layout should have the heading at the top, the instruction at the top or to the side and contain a picture as a visual aide for each instruction. Important formatting to remember Font, size, white space, structure, placement of information.*
The page layout needs to be consistent for every instruction/page.
-Start point, where will the instructions begin?
-Tasks or steps
Destination At the end of each step and the document: where should the person be/ what should they have achieved?
Trouble shooting– eg. if program wont start contact an administrator.